At Phantomo, your satisfaction is our top priority. If something isn’t quite right with your order, we’re here to help. Our return and refund process is simple, transparent, and built with your peace of mind in mind.

Eligibility for Returns

We accept returns on most items within 30 days of delivery. To be eligible:

  • Items must be unused and in original packaging.
  • Must include all original tags and accessories.
  • Proof of purchase (order ID/email) is required.

Non-Returnable Items

Due to hygiene and safety reasons, some items cannot be returned:

  • Earrings and pierced jewelry
  • Opened baby care products
  • Personal or intimate items
  • Discounted or final-sale items

How to Request a Return

  1. Email us at info@phantomo.co.uk with your order ID and reason for return.
  2. Our team will guide you through the return process.
  3. You’ll receive instructions on how and where to send your item.

Note: Return shipping costs are the responsibility of the customer unless the product was faulty or incorrect.

Refund Process

  • Once your return is received and inspected, we’ll notify you.
  • If approved, your refund will be processed to your original payment method within 5–7 business days.

Exchanges

Want a different size, style, or product? No problem! Simply follow the return steps and place a new order after your refund is issued.

❓ Still Need Help?

Our support team is always happy to assist you. Contact us anytime at info@phantomo.co.uk or use our Contact Us page.