Orders & Payments

How do I place an order on Phantomo?

Simply add your favorite items to the cart and proceed to checkout. It's quick, secure, and mobile-friendly.

What payment methods do you accept?

We accept Visa, MasterCard, American Express, and PayPal for fast and secure checkout.

Can I cancel or change my order after placing it?

Yes, if your order hasn’t been shipped yet. Contact us as soon as possible and we’ll do our best to help.

I didn’t receive a confirmation email – what should I do?

Check your spam or promotions folder. If it's not there, contact us and we’ll confirm your order details.

Shipping & Delivery

How long does delivery take?

Standard UK delivery takes 3–7 business days. You'll get a tracking link as soon as it ships.

Do you offer international shipping?

Currently, we ship within the UK only. We're working on expanding to more countries soon!

How can I track my order?

Once your order ships, you'll receive an email with a tracking link to follow your delivery in real time.

What happens if I’m not home during delivery?

The courier may leave a note or attempt re-delivery. Some parcels are left in a safe place or with a neighbour.

Returns & Refunds

What’s your return policy?

You can return items within 30 days of delivery. Items must be unused, in original packaging.

How do I start a return?

Email us at info@phantomo.co.uk with your order number and reason for return. We'll guide you through the steps.

 

When will I receive my refund?

Once we receive your returned item and it passes inspection, we’ll process your refund within 5 business days.

Can I exchange an item instead of returning it?

Yes, if the item is available. Contact us and we’ll help arrange the exchange.

Products & Quality

Are your products safe for babies?

Yes! Our baby items are made from gentle, skin-safe materials and meet UK safety standards.

Is your jewelry real or plated?

We offer high-quality plated and stainless steel jewelry that’s stylish, durable, and affordable.

Do you restock sold-out items?

Some popular items do get restocked. Join our email list or follow us on social media for updates.

How do I care for my jewelry?

Avoid contact with water and perfumes. Store in a cool, dry place to keep it looking new.

Products & Quality

Are your products safe for babies?

Yes! Our baby items are made from gentle, skin-safe materials and meet UK safety standards.

Is your jewelry real or plated?

We offer high-quality plated and stainless steel jewelry that’s stylish, durable, and affordable.

Do you restock sold-out items?

Some popular items do get restocked. Join our email list or follow us on social media for updates.

How do I care for my jewelry?

Avoid contact with water and perfumes. Store in a cool, dry place to keep it looking new.