Frequently Asked Questions
Orders & Payments
Simply add your favorite items to the cart and proceed to checkout. It's quick, secure, and mobile-friendly.
We accept Visa, MasterCard, American Express, and PayPal for fast and secure checkout.
Yes, if your order hasn’t been shipped yet. Contact us as soon as possible and we’ll do our best to help.
Check your spam or promotions folder. If it's not there, contact us and we’ll confirm your order details.
Shipping & Delivery
Standard UK delivery takes 3–7 business days. You'll get a tracking link as soon as it ships.
Currently, we ship within the UK only. We're working on expanding to more countries soon!
Once your order ships, you'll receive an email with a tracking link to follow your delivery in real time.
The courier may leave a note or attempt re-delivery. Some parcels are left in a safe place or with a neighbour.
Returns & Refunds
You can return items within 30 days of delivery. Items must be unused, in original packaging.
Email us at info@phantomo.co.uk with your order number and reason for return. We'll guide you through the steps.
Once we receive your returned item and it passes inspection, we’ll process your refund within 5 business days.
Yes, if the item is available. Contact us and we’ll help arrange the exchange.
Products & Quality
Yes! Our baby items are made from gentle, skin-safe materials and meet UK safety standards.
We offer high-quality plated and stainless steel jewelry that’s stylish, durable, and affordable.
Some popular items do get restocked. Join our email list or follow us on social media for updates.
Avoid contact with water and perfumes. Store in a cool, dry place to keep it looking new.
Products & Quality
Yes! Our baby items are made from gentle, skin-safe materials and meet UK safety standards.
We offer high-quality plated and stainless steel jewelry that’s stylish, durable, and affordable.
Some popular items do get restocked. Join our email list or follow us on social media for updates.
Avoid contact with water and perfumes. Store in a cool, dry place to keep it looking new.